Effective date: November 13, 2026

Wendy's Doghouse, operated by Royal Dog Grooming LLC ("Wendy's Doghouse," "we," "us," or "our"), is a pet grooming business located at 4207 E. 54th Street, Minneapolis, MN 55417. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have. It applies to this website (the "Site"), our online booking tool, our text messages (SMS), and information you give us by phone or in person.

By using the Site or giving us your information, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you provide to us

  • Contact details: your name, mobile and other phone numbers, and email address.
  • Pet and appointment details: your pet's name, breed, age, coat, health, vaccination, temperament and behavior notes, requested services, and appointment dates and times.
  • Communications: the content of messages, calls, or emails you send us, and your text message consent and opt-out records.
  • Payment information: services are paid by debit or credit card at the time of service. This Site does not collect card numbers. Any payment details you enter in our online booking tool are handled by that tool's provider (see "Service Providers" below).

Information collected automatically

When you visit the Site, your browser sends information such as your IP address, browser type, device type, and the pages you request. This information is received by the companies that host and deliver the Site and its content (see "Service Providers" below). We do not use advertising or analytics trackers on the Site, and we do not build advertising profiles about you.

2. How We Use Your Information

  • To schedule, confirm, remind you of, change, and cancel appointments, and to groom and care for your pet.
  • To contact you about your pet's visit, such as pick-up notices or a concern about your pet's health or behavior.
  • To respond to your questions and requests.
  • To keep records of services, process payments, and prevent fraud or misuse.
  • To operate, secure, and improve the Site and our services.
  • To comply with legal obligations and enforce our terms.

3. Text Messaging (SMS) Privacy

We collect your mobile number and your consent to receive text messages only to send you the messages you agreed to receive. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

The messages we send are appointment-related texts described in our Terms of Service (SMS Terms). In addition:

  • We do not sell, rent, or trade your phone number or any information about your text message consent.
  • Your mobile number is shared only with the service providers that help us send and manage our messages (for example, our messaging provider, Twilio, and our scheduling software provider) and only so they can perform services for us. They may not use it for their own marketing. We may also disclose it where required by law.

You can stop text messages at any time by replying STOP. Reply HELP for help. Message and data rates may apply. Consent to receive text messages is not a condition of purchasing any goods or services.

4. How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as follows:

Service providers

  • Online booking and client management software (Pawfinity): our booking tool is provided by a third party and loaded into the booking page. Information you enter there (such as your name, contact details, pet information, and appointment choices) is collected by and stored with that provider on our behalf and is subject to its own privacy policy.
  • Messaging provider (Twilio): delivers our text messages and may process your mobile number, message content, and delivery data.
  • Hosting and content delivery: the companies that host the Site receive standard connection data such as your IP address.
  • Google Fonts: the Site loads fonts from Google, which receives your IP address and browser information when a page loads.
  • Payment processors: process card payments for our services.

Other disclosures

  • Legal and safety: to comply with law, legal process, or government requests; to protect the rights, property, or safety of Wendy's Doghouse, our clients, animals, or others; or to investigate fraud or misuse.
  • Business transfers: if Wendy's Doghouse is sold or reorganized, your information may transfer to the new owner, who must honor this Policy. Text message consent data is never transferred for marketing purposes.
  • With your direction: for example, with a veterinarian at your request in an emergency involving your pet.

5. Cookies and Tracking

The Site itself does not set advertising or analytics cookies. Third-party tools used on the Site, such as the online booking tool, may use cookies or similar technologies needed to make that tool work. You can control cookies through your browser settings. Some browsers send a "Do Not Track" signal; because we do not track visitors across other websites, the Site does not change its behavior in response to those signals.

6. How Long We Keep Information

We keep client and pet records for as long as needed to provide our services, keep grooming and safety history for your pet, meet legal, tax, and accounting requirements, and resolve disputes. We keep text message consent and opt-out records for as long as needed to show compliance with applicable law. After that, we delete or de-identify the information.

7. Security

We use reasonable administrative and technical measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Choices and Rights

  • Text messages: reply STOP to any message, or call us, to opt out. We will confirm your opt-out with one final text and then stop messaging you. You may opt back in at any time.
  • Access, correction, and deletion: you may ask us to tell you what personal information we hold about you, correct it, or delete it. We may need to keep some information where the law allows or requires, and we will tell you if so.
  • Other contact: you may ask us to stop calling or emailing you about non-appointment matters.

To make a request, contact us using the details below. We may need to verify your identity before acting on a request. We will not discriminate against you for exercising your privacy choices. Residents of certain states, including Minnesota and California, may have additional rights under state law; contact us to exercise them.

9. Children's Privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

10. Third-Party Links

The Site may link to third-party websites, including WebVolta LLC, the Site's developer, and the online booking provider. We do not control and are not responsible for their privacy practices. Please review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. If a change materially affects how we use your mobile number or text message consent, we will provide notice and, where required, ask for your consent again.

12. Contact Us

Wendy's Doghouse, operated by Royal Dog Grooming LLC
4207 E. 54th Street
Minneapolis, MN 55417
Phone: (612) 726-1740
Hours: Monday, Tuesday, Thursday and Friday, 8am – 2:30pm (closed Wednesdays)